Senior Management

James Riley

Group Chief Executive | mohg-gce@mohg.com

James Riley was appointed Group Chief Executive of Mandarin Oriental Hotel Group in April 2016, and is based in Hong Kong. He has been with the Jardine Matheson Group, of which Mandarin Oriental is a part, since 1993.

During his career with Jardine Matheson, James served as Finance Director of Jardine Cycle & Carriage and Jardine Pacific and as Managing Director of Jardine Pacific before being appointed Jardine Matheson's Group Finance Director in 2005. Prior to joining Jardine Matheson, James qualified as a Chartered Accountant with Price Waterhouse in London and then spent seven years as an investment banker with Kleinwort Benson.

From 2012 to 2016, James was a non-executive Director of the Hongkong and Shanghai Banking Corporation and Chairman of its Audit Committee. He is also the Chairman of The Royal Geographical Society in Hong Kong.

Matthew Bishop

Chief Financial Officer | mohg-fd@mohg.com

Matthew Bishop was appointed Chief Financial Officer of Mandarin Oriental Hotel Group in September 2021.

A Chartered Accountant, he joined the Jardine Matheson Group, of which Mandarin Oriental is a part, in 2009. Matthew has worked in Hong Kong and the UK in a variety of senior finance roles in Jardine Pacific, Jardine Technology Holdings and Jardine Motors Group. Before joining Jardines he spent 4 years in banking and 6 years at the British Foreign and Commonwealth Office. Matthew’s most recent position was as Group Treasurer for Jardine Matheson.

He is based at the Group’s Hong Kong office.

Kieren Barry

Group Counsel | mohg-gc@mohg.com

Kieren Barry is Group Counsel and is responsible for overseeing all aspects of the Group’s legal services worldwide. He joined Mandarin Oriental in 2006 and is based at the Group’s Hong Kong office.

Prior to joining Mandarin Oriental, Kieren worked in private practice as a litigator then commercial property lawyer, moving in-house as Senior Legal Counsel for all Intercontinental, Crowne Plaza and Holiday Inn hotels in Asia Pacific, and later as General Counsel for an international sports and leisure group in Switzerland.

Kieren holds degrees in Classics and Law from Auckland University, and is admitted to the High Court of New Zealand as a Barrister and Solicitor.

Francesco Cefalu

Chief Development Officer | mohg-cdo@mohg.com

Francesco Cefalu is the Chief Development Officer responsible for Mandarin Oriental’s global development strategy of luxury hotels and residential projects, supporting the company’s growth objectives and ensuring the brand is well-represented in the world’s most desirable destinations.

He joined Mandarin Oriental in 2016 as the Regional Development Director for EMEA, and has since led the Group’s development strategy in the region, resulting in projects including Lake Como, Riyadh, Mallorca, Zurich, and Tel Aviv.

Francesco has extensive experience in hospitality real estate, including hotel management contracts, company investments, and residential agreements. In his previous roles, he worked for brands such as Four Seasons Hotels & Resorts and Hilton Worldwide, with management positions in Brazil, Italy, and the UK. Francesco is an Italian national and graduated from Bocconi University in Milan with a degree in Economics. He holds an MBA from Harvard Business School in Boston. Francesco remains based at the Group’s London corporate office.

Paul Clark

Chief Human Resources Officer | mohg-gdhr@mohg.com

Paul Clark, is Chief Human Resources Officer, responsible for establishing, implementing and evaluating global HR strategies, policies, systems and programmes for the Group. He joined Mandarin Oriental in 2006 and is based at the Group’s Hong Kong office.

Paul has over 30 years’ experience in the hospitality industry. Prior to joining Mandarin Oriental, he held the position of Vice President, Human Resources for The Ascott Group based in Singapore.

From 1980 – 2003, he held numerous positions with InterContinental Hotels Group in Europe and Asia-Pacific. His final position there was as Regional Director of Human Resources, Australia, New Zealand, South Pacific.

Joanna Flint

Chief Commercial Officer

Joanna Flint is Chief Commercial Officer, overseeing the development and execution of the Group’s commercial strategy and responsible for all aspects of the Group’s customer experience. Prior to joining Mandarin Oriental, Joanna spent 12 years at Google in Asia Pacific general management and sales leadership roles. Preceding this, she was Principal Consultant at Ogilvy Asia Pacific and spent a further decade in global eCommerce, CRM and customer service transformation programmes for Singapore Airlines and British Airways.

Joanna sits on the Board of Singapore Tourism, is an active member of the Young Presidents Organisation (YPO), and is a mentor to early stage start-ups. She holds a Joint Honours degree in Politics and Philosophy from the University of Manchester, and an MSc in Major Programme Management from the University of Oxford.

Amanda Hyndman

Group Director of Quality & Rooms

Amanda Hyndman joined Mandarin Oriental in 2007 and is Group Director of Quality & Rooms, overseeing all aspects of the Group’s operational service standards as well as Rooms Division, including Front Office, Housekeeping and Guest Services. Amanda is based in Hong Kong and also holds the position Area Vice President, Operations overseeing the Landmark Mandarin Oriental, Macau, Guangzhou and Sanya hotels as well as being General Manager of Mandarin Oriental Hong Kong. Prior to this, she was Area Vice President, Operations for the hotels in Northern Europe and was General Manager at Mandarin Oriental properties in London, Bangkok, Washington D.C, and Hong Kong.

Her career spans over 30 years in the industry, having previously held various management roles with luxury hotel brands in the UK. A British national, she holds a BA (Hons) in Hotel Management from the University of Strathclyde.

Christoph Mares

Chief Operating Officer | mohg-coo@mohg.com

Christoph Mares is Chief Operating Officer, responsible for global hotel operations as well as overseeing the operational functions of Food and Beverage, Rooms and Quality and Spa and Wellness.

Christoph has over 25 years’ experience in luxury hotel management around the world. He first joined Mandarin Oriental in 2000, and held senior management positions in the London, Paris and Munich hotels. In 2008, he joined Emaar Hospitality Group LLC as Chief Operating Officer. He returned to Mandarin Oriental in 2009 as Executive Vice President, Operations Director, EMEA and India and was promoted to Chief Operating Officer in 2018. Christoph is based at the Group’s Hong Kong corporate office.

Vincent Marot

Chief Technical Services Officer

Vincent Marot is Chief Technical Services Officer responsible for all aspects of technical services for hotels under operation and development. Vincent joined Mandarin Oriental in 1996 and has held a variety of senior management positions at Mandarin Oriental hotels. He was appointed Regional Director of Technical Services, EMEA based in France in 2008 and was promoted to his current role in 2012. He is now based at the Group’s Hong Kong office.

Vincent has over 25 years of experience in hotels and resorts’ technical services. Prior to joining Mandarin Oriental, he spent six years with Club Med as a Director of Engineering, and four years as Chief Engineer and Property Manager for high-rise condominiums in the United States.

Vincent holds a Diploma in Mechanical Engineering and a Graduate Certificate in Business Management from the Royal Melbourne Institute of Technology University.

Jeremy McCarthy

Group Director of Spa & Wellness

Jeremy McCarthy is Group Director of Spa & Wellness responsible for leading and managing the global activities of Mandarin Oriental’s internationally acclaimed luxury spa division. He is a respected spa professional with over twenty years of luxury hotel and leisure services experience. He joined the company in 2014 and is based at the Group’s Hong Kong office.

Prior to joining Mandarin Oriental, Jeremy was Director, Spa Development and Operations of Starwood Hotels and Resorts where he was responsible for expanding the company’s portfolio of spa brands. From 1989 to 2006, Jeremy held a number of senior management roles with Four Seasons hotels.

A US citizen, Jeremy has served on the board of ISPA, and participates in other spa organizations such as Wellness Tourism Worldwide, The Global Wellness Summit and The Hotel & Spa Forum. He holds a BA in Psychology from the University of California and a Master of Applied Positive Psychology from the University of Pennsylvania.

Monika Nerger

Chief Information Officer

Monika Nerger is Chief Information Officer overseeing all aspects of the Group’s global technology. She joined Mandarin Oriental in 2006 as Vice President of Technology, the Americas, and was promoted to her current role in 2011. She is based in the Group’s Hong Kong and San Francisco offices.

Prior to joining Mandarin Oriental, Monika worked internationally with Pan Pacific Hotels, KPMG Consulting, and Royal Caribbean Cruise Lines. She holds a Master’s Degree in Business from the University of Miami as well as an undergraduate degree in Computer Science, and is a member of Beta Gamma Sigma. She is currently a Board member of HTNG (Hotel Technology Next Generation).

David Nicholls

Group Director of Food and Beverage

David Nicholls is Group Director of Food and Beverage, responsible for Mandarin Oriental’s food and beverage interests on a global basis. He joined Mandarin Oriental, Hyde Park in November 1996 as Director of Food and Beverage and Executive Chef, and was promoted to his current position in 2007. He is based at the Group’s London office.

David has over 30 years of relevant experience, and under his tenure some of the world’s most distinguished culinary talent has joined Mandarin Oriental, including Heston Blumenthal, Gaston Acurio, Quique Dacosta and Thierry Marx.

Prior to joining Mandarin Oriental, he worked as a chef at Buckingham Palace, and was the youngest chef in the United Kingdom to be awarded a Michelin star.

Torsten van Dullemen

Group Director of Sustainability

Torsten van Dullemen is Group Director of Sustainability, responsible for overseeing all aspects of the Group’s sustainability commitments and initiatives towards the wellbeing of the planet, of communities and of individuals.

Torsten has over 30 years of experience in luxury hotel management and currently holds the position of General Manager for Mandarin Oriental Hyde Park, London and Area Vice President for the United Kingdom and Northern Europe. Torsten was previously General Manager of Mandarin Oriental, Washington D.C. and Area Vice President, Operations for the Group’s Northeast US operations, and held senior Mandarin Oriental positions in Hong Kong, Manila, Chiang Mai, Bangkok and Sanya as well as with the Oberoi Hotels in India.

Torsten is a graduate of Hotelschool The Hague, Institute for Hotel Management and Cornell University, as well as a member of MENSA International.