Sustainability

Sustainability Report 2022

As we enter our twelfth year of official sustainability reporting, we continue with the aim of being transparent about our progress in all ways possible to help advance benchmarks in luxury hospitality. We are publishing our data and examples of sustainability in action in a way that proves as useful, representative and informative as can be. Our ambition in communicating all our considerations in striving for climate-friendlier operations is to make even the most technical aspects of our business as relatable as possible to a wide audience. By sharing our metrics in an easy-to-digest way, we invite all our stakeholders — our guests, communities, colleagues, owners, shareholders, advisors, suppliers, and the media – to join us on our journey. We hope this might inspire other businesses to seek more sustainable solutions and unearth opportunities to collaborate on real solutions that minimise our collective impact.

Full Report
Executive Summary (accessible/print-friendly)
Audio Recording

View Previous Reports

Nachhaltigkeitsbericht 2020

Nachhaltigkeitsbericht 2019

Nachhaltigkeitsbericht 2018

Nachhaltigkeitsbericht 2017

Our Commitment

ESG Policies

Our experience in advancing environmental sustainability over the past decades has positioned us well as one of the pioneers in sustainable luxury hospitality. In the face of mounting global societal, economic and environmental risks, we believe sustainability is central to enduring success and resilience. We have thus been actively expanding our sustainability programme to encompass a good balance of environmental, social and governance components and deepening our commitments and goals.

Environmental Policy

Human Rights Policy

Supplier Code of Conduct

Diversity and Inclusion Policy

Modern Slavery Statement

Global Sustainable Tourism Council (GSTC) – Committed

Mandarin Oriental Hotel Group has committed to implementing the GSTC Criteria, across our organisation and actively uses Greenview Portal as its sustainability management system.

Click for more information regarding the full industry GSTC criteria.

GSTC Industry Criteria

Acting with Responsibility

Handeln mit Verantwortung

Die Werte der Unternehmensverantwortung sind tief in der Kultur des Mandarin Oriental verwurzelt und die Einbeziehung von Nachhaltigkeit wird bei jeder einzelnen Entscheidung der Hotelgruppe sorgfältig abgewogen. Eines unserer Leitprinzipien im Mandarin Oriental lautet „Handeln mit Verantwortung“, und wir haben ein „Natürlich besser“-Programm eingeführt, um unsere Bemühungen auf das Wohlbefinden des Planeten, der Gemeinschaften und der Einzelpersonen zu richten. Unsere ambitionierten Ziele beinhalten, dass all unsere Hotels plastikfrei sind und wir unsere verantwortungsvollen Beschaffungsziele auf Schlüsselkategorien wie Meeresfrüchte, Kaffee, Tee, Vanille, Kakao und Eier aus Bodenhaltung ausdehnen. Sie können unten einige unserer zusätzlichen Projekte einsehen oder unsere speziellen Hotelseiten zur Nachhaltigkeit erkunden, um zu erfahren, welche Fortschritte das Mandarin Oriental macht, um die Dinge „Natürlich besser“ zu machen.

Naturally Better

For the Planet

As we grow our portfolio of luxury hotels and residences around the world, we place great importance on operating our hotels sustainably over the long term. We have implemented a strong governance structure to guide us towards our objectives, by incorporating sustainability elements into our policies and procedures. We have achieved at the end of December 2021, our ambitious goal of eliminating all single-use plastic from our hotels. This was a significant challenge, and while our relatively small footprint limits our contribution to the world’s plastic reduction, we are in a strong position to provide valuable leadership and drive important changes in the industry.

In addition to our commitment towards being ‘plastic free’, another notable and recent achievement has been to establish a programme for responsible procurement. Our respect for nature and for the people who work in the supply chain has been an important factor in driving this initiative.

For the Communities

We understand that as much as we owe a duty of care to our guests and colleagues, we must also contribute positively to the local communities we belong to. That means supporting on-the-ground initiatives that enhance and benefit our immediate society. Each and every one of our 12,600 colleagues are committed to identifying impactful ways to support their local communities and actively engage in initiatives.

Our colleagues at Mandarin Oriental, Kuala Lumpur partner with Reach Out, offering at least 35 packets of food to homeless people three times a week. While at Mandarin Oriental, Shanghai, we continue to provide fully sponsored French bakery and pastry training to disadvantaged young people, giving them qualifications that will help them to break the poverty cycle through gainful employment. And Mandarin Oriental, New York partners with City Harvest to help provide nutritious food to the local homeless population through mobile markets. These are just a few of many grassroot schemes and initiatives our teams across the globe are helping to support and nurture.

For You

Our wellness philosophy has always been one of holistic care for the body, mind and spirit, and we are implementing sustainably sourced luxurious in-room and spa amenities across our portfolio that are Naturally Better, allowing you to relax in comfort and style. We also offer regular complimentary fitness classes for strong and healthy bodies plus a selection of in-room wellness videos and signature digital wellness treatments in our spas, which promote mindfulness and encouragement to take a break from technology.

While wellness is a big part of our leisure offering, we believe it should also extend to other parts of our lives. It’s the reason we introduced our Mindful Meetings programme for business and corporate hospitality. Meetings are planned with five key principles in mind: nourishment, movement, stillness, connections and wellbeing, meaning we tailor everything from the food you eat to the environments you’re working in to allow optimum productivity and help forge better communication.

Doing More for a Sustainable Future

A Little More

To discover more about what each of our hotels and resorts is doing to support our Naturally Better plan, or to learn about how you can get involved and help us make your stay more sustainable, simply head to our hotel’s individual sustainability pages or log in to your Fans of M.O. account to update your preferences.